Ship your goods with ease

Terms

Embargo list

For example, any goods that are prohibited from being imported or exported in violation of the laws and regulations of importing and exporting countries, goods that are prohibited from being sold on the Internet, and goods prohibited by airlines cannot be shipped:

1. Contraband

2. Animals and plants

3. High-pressure sprinkler irrigation (such as gas cans, hair spray, fragrance, mosquito repellent, body beauty, etc.)

4. Flammable products (such as nail polish, perfume, paint, etc.)

5. Gun toy

6. Control of radio frequency equipment

Due to the wide variety of products, we cannot list them one by one. Please confirm whether it can be imported and shipped legally. If you violate any laws and regulations, you must bear the relevant responsibilities. If the above items are shipped without permission or falsely declared, the company/transporter reserves the right to destroy the items without prior notice

Restricted list

1. Medicines

2. Medical supplies

3. Liquid (such as cosmetics, skin care products, etc.)

4. Powder/gel/milk products

Please check with customer service before posting the above items

Otherwise regarded as prohibited items

 

Terms of Service

LHK Group Limited (Brand: LHK Express) as a freight forwarder

Restricting the delivery of items to protect the interests of both parties Please note

Basic compensation

Shipments with declared value over HKD 1000

The company will only compensate up to HKD 1,000, but the shipping fee will not be compensated. If the value is too high, additional insurance must be purchased. If any loss is caused, all risks must be borne by user.

2. The basic compensation will compensate for the loss of the package and the compensation for the damage of the package is difficult to determine, so it will be subject to the investigation report of the carrier. In the case of carrier liability insurance, the sender’s declared value of the company’s order will be the highest in Hong Kong dollars. 1000 compensation

Extra insurance

The additional insurance will compensate for the loss of the package, but the shipping fee will not be compensated, the liability for damage to the package is difficult to determine, so it will be subject to the investigation report of the carrier. If it is the responsibility of the carrier, the insurance will compensate the sender in full for the declared value of the company’s order


Data accuracy and customs clearance responsibility

If the sender fills in the information incorrectly or the recipient refuses to accept it or the recipient cannot successfully clear the package, the goods are returned or payment is generated. The company can recover the additional cost from the sender. The fee will be determined by the carrier's documents. The sender shall be responsible for the loss of the shipment due to incorrect filling in the information


In addition to the peace of mind service, which includes tax and customs clearance, the company only provides customs clearance services. If the package fails to be effectively cleared, the sender and recipient are responsible for customs clearance with the carrier, and the company will provide limited assistance


Report responsibility

1. If the item is not on the declaration list and the customs at the place of delivery or the destination determines that the item cannot be imported or exported, the sender or recipient shall bear the additional cost

Domestic return: HKD 200

Overseas return: The cost will be determined by the carrier's documents

Legal responsibility

Regardless of whether the item is on the declaration list, the customs at the place of delivery or the customs at the destination determine that the item cannot be imported or exported. The sender or recipient shall bear its legal responsibility.


Warehouse return fee

1. If the package is returned after repacking, the repacking fee is HKD 2/kg

2. Return the package after picking it up. If you choose to pick it up at the store or the shipping point, you will need to pay a one-way shipping fee of HKD 8/kg. If you choose to return to the pickup address, you will need to pay a round-trip shipping fee of HKD 16/kg