Any items that are prohibited from import and export in violation of the laws of the importing and exporting countries, goods that are prohibited from being sold on the Internet, and goods prohibited by airlines cannot be shipped. E.g:
1. Contraband
2. Animals and Plants
3. High-pressure sprinkler irrigation (such as gas cans, hairspray, fragrance, mosquito repellant, body beauty, etc.)
4. Flammables (such as nail polish, perfume, paint, etc.)
5. Gun Toys
6. Controlled Radio Frequency Equipment
7. Pork-containing foods
Due to the wide variety of products, we cannot list them all. Please confirm whether it can be imported, exported and shipped legally. If you violate any laws and regulations, you will be responsible for it. If the above items are shipped without permission or false declarations are made, the company/transporter has the right to destroy the items without prior notice.
1. Drugs
2. Medical supplies
3. Liquid (such as cosmetics, skin care products, etc.)
4. High-value items (including but not limited to electronic products, famous brands, jewelry)
5. Powder/gel/emulsion products
6. Foods containing meat
If you need to post the above items, you must check with the customer service before posting, otherwise it will be regarded as prohibited items.
LHK Group Limited (Brand: LHK Express) as freight forwarder.
The above embargoed/restricted list and the following terms are determined to protect the interests of both parties. It is the sender's responsibility to read carefully before posting. If you have any questions/enquiries, you should check with our company before posting.
LHK Group Limited reserves the right to change the terms and conditions at any time without prior notice. In case of any disputes, LHK Group Limited reserves the right of final decision.
It is recommended to read all the terms carefully before using the company's services. All terms and conditions will be updated from time to time. In case of a dispute, please refer to the latest version published on this page.
Shipments with declared item value over HKD 1000
1.1 The company's maximum compensation amount is HKD 1000 per order. If the value is too high, you need to purchase additional insurance. If any loss is caused, you must bear all the risks.
1.2 The basic compensation will compensate for the loss of the package, and the compensation for damage to the package is difficult to determine, so the investigation report of the transporter will prevail; if it is the responsibility of the transporter, the insurance will be the declared value of the sender's order in the company A maximum compensation of HKD 1000 will be made.
1.3 Fragile items are not covered unless they are inspected and packaged by our company (an inspection fee of HKD 150 is required), otherwise they are not covered (that is, the customer's own packaging will not be covered). If the value of the item exceeds HKD 1000, additional insurance must be purchased.
Shipments with declared item value not more than HKD 1000
2.1 The company will compensate for the value of the items lost during the order declaration, with the maximum compensation amount being HKD 1,000.
1. If the entire package is lost, the additional insurance will fully compensate for the loss of the package based on the declared value (i.e. the value of the purchased insurance).
2. It is difficult to determine the liability for package damage, so the investigation report of the transporter will prevail. If the transporter is responsible, the insurance will compensate the sender for the full declared value of the order with our company.
1. If the entire package is lost, the company will compensate the maximum compensation amount of HKD 1,000 based on the value of the items in each order. If additional insurance is purchased, full compensation for the loss of the package will be based on the declared value (i.e. the value of the purchased insurance). compensation .
2. If some of the items in the package are damaged or missing, liability must be determined based on the carrier's investigation report. If it is confirmed that damage or loss occurred during transportation, the carrier's compensation or compensation will be determined. Compensation will be made based on the ratio of all packages of the order to the arriving packages.
3. If it is not packaged by our company personnel (repackaging fee is paid) or inspection fee is paid, even if insurance is purchased or not, if the item or outer box is damaged, resulting in damage or loss of the item, it will be regarded as improper packaging by the customer.
4. All claims must be notified to customer service within 96 hours from the delivery of the package and any evidence provided, otherwise, the company will not assume any responsibility.
5. Basic compensation or additional insurance must be based on the above compensation basis.
Payment and Confirmation of Payment
Receipt/Invoice
After the payment is confirmed for the order, the system will automatically send a text message or email to notify the sender that the order has been confirmed for payment. It is an electronic simple receipt.
If the guest needs to ask for an official receipt, they need to notify customer service separately, and the official receipt will be issued according to the information filled in by the sender in the system order, and cannot be modified.
If the shipper determines that the mail is not lost or the logistics tracking information is "Delivered" / delivered / signed (or equivalent), even if the recipient claims to have not received it (may be stolen or dropped), and LHK Express has completed its responsibility, LHK Express will not compensate for the freight, and the recipient needs to report to the local logistics company/local police for recovery.
If the package loses some items during the delivery or some items are lost due to damage to the outer box, LHK Express reserves the right to fail to compensate for the shipping cost due to the difficulty in determining the shipping ratio.
If the package is completely lost in transit, that is, the logistics tracking information fails to show "Delivered" / has been delivered / signed (or equivalent), LHK Express will compensate for the freight.
If part of the package fails to reach the recipient, LHK Express will compensate for the shipping cost based on the proportion of the unarrived package and the entire package of the order.
If the sender fills in the wrong information or the recipient refuses to accept the package or the recipient cannot successfully clear the package, resulting in the return of the goods or the incurrence of payment, the company can claim additional fees from the sender, and the fee will be paid by the carrier's documents. It is determined that the sender shall be responsible for the loss of the shipment due to the wrong information filled in by the sender. The company will not make any compensation and reserves the right to pursue it.
Except for the peace of mind service including tax and customs clearance, other services our company is only responsible for customs declaration. If the package fails to clear customs effectively, the sender and recipient are responsible for customs clearance with the transporter of destination, and the company will provide limited assistance.
If the parcels are detained in the warehouse or need to be re-delivered due to issues with the receiver/sender (including but not limited to: incorrect information, self-clearance issues, and identity verification issues), the company has the right to recover additional detention fees or re-delivery fees from the receiver/sender. The cost will be determined based on the transporter's documents.
If it is lost or destroyed due to detention for more than one week, the recipient/sender shall be responsible for it; if it is lost, compensation will be determined according to the transporter's decision; if it is destroyed, the company will not compensate and reserves the right to recover the destruction costs.
If the logistics tracking shows/notifies after shipment that the recipient information is incorrect or the package cannot be delivered correctly due to the recipient's problem, resulting in the loss or delay of the package, regardless of whether insurance is purchased or not, the company will not make compensation. If the goods need to be returned/re-delivered/address changed/payments are incurred, the company may claim additional fees from the sender.
If the item is not in the declaration list, and the customs at the place of departure or the customs at the destination determines that the item cannot be imported or exported, the sender or recipient shall bear the additional cost.
Domestic return: HKD 200
Overseas Return: The fee will be determined by the carrier's documents
Regardless of whether the item is in the declaration list, and the customs at the place of departure or the customs at the destination determines that the item cannot be imported or exported, the sender or recipient shall bear its legal responsibility.
Dispute on package(s) size and order price: The sender must make a dispute within 12 hours after the payment notification, otherwise it will be deemed to agree to the package size and order price by default.
If the parcel needs to return after repacking, the repacking fee is HKD 8/kg (ordinary items) or HKD 12/kg (irregular/large/fragile items).
For pick-up and return, if you choose to pick it up at the store or the delivery point, you will need to pay the one-way shipping fee of HKD 10/kg.(minimum charge $50) If you choose to return to the pickup address, you need to pay a round-trip shipping fee of HKD 20/kg.(minimum charge $100)
Return handling fee: HKD 2/KG (minimum charge $10)
$150/200KG/WEEK
If the payment is not completed within 4 working days after LHK Express issues a payment notice/the status has been changed to "Await Payment/等待付款", it will be regarded as a warehouse.
The upper limit of storage time is 60 days, counted from the date when the goods arrive at the warehouse. If the storage time exceeds 60 days, the company has the right to destroy the goods without further notice and compensation.
*If you need to store for more than 60 days, please contact customer service staff for negotiation and approval.
*Including but not limited to: Consolidation self-pickup, store delivery and storage, and returned items are all considered as storage
Any delay or loss caused by private contact (including but not limited to: inquiry, urging, change of delivery date or address) without the company's consent/proposal to let the sender or recipient contact the logistics company/customs, The company will not be responsible for any responsibility/delay/loss.
Before the recipient/sender needs to make any complaint/recovery against the logistics provider, he should consult LHK Express first. If LHK Express agrees/provides data assistance, the recipient can contact the shipping company at the place of delivery by himself. Make a grievance/recovery.
If the recipient/sender needs to make a claim against the place of origin, the only way to make a claim is to LHK Express. For any loss of the company, the company can recover from the recipient/sender.
LHK Express, the logistics company or any government authority reserves the right to unpack the shipment without prior notice. The company will not be responsible for any loss caused by any delay caused by the above inspection.
The company will not be responsible for any loss or damage caused by circumstances beyond the control of LHK Express, including but not limited to: the administrative authority acting with actual or apparent power, any person not engaged or contracted by LHK Express, including the sender, Acts or omissions of recipients, customs, government departments or third parties, security regulations imposed by government departments or other security regulations applicable to the delivery location, force majeure - for example: riots, strikes, industrial disputes, civil unrest, viruses or disease, failure or interruption of communication and information systems (including but not limited to LHK Express's communication and information systems), any disturbance in air or road transportation networks, such as due to astronomical phenomena, industrial action, for electronic audiovisual pictures, data or Electromagnetic damage or deletion of records and natural disasters, including but not limited to earthquakes, cyclones, storms, floods, etc.
When the package arrives at the warehouse, the customs declaration team has the right to refuse the package outbound operation due to the content of the package or other risk reasons after the risk assessment of the packaged items. The sender is responsible for the delay of the package.
The company reserves the right to change the delivery service/transporter used, and to change or divert all routes, including the possibility of shipments being delivered via intermediate stations.
In order to ensure smooth customs clearance and delivery, the company has the right to integrate or modify customs declaration information and integrate or separate parcels for transportation without prior notice.
Restricted by the transport provider, the local logistics company has the right not to deliver the goods to the door or not to deliver the goods face-to-face to the recipient, but to deliver the goods to other nearby places (for example: the door of the receiving address, the downstairs lobby, the management office, the self-pickup of the logistics company dot) let the recipient pick it up. The company will not make any compensation for the restriction.
The company will not make any compensation for any loss caused by the recipient's unwillingness to pick it up; if the goods are returned to the warehouse, the recipient/sender will have to pay the freight, customs duties and other charges.
Some services will only be delivered once. If delivery fails, re-delivery or return to Hong Kong may not be possible.
The transit time is calculated from the time of shipment.
The transportation timeliness provided by the company are estimated timeliness, estimated and supported by past data, not guaranteed timeliness, any degree of delay, including customs clearance and weather factors, the company will not make any compensation.
Insurance service does not apply to the following items:
1. Items that are unsafe or illegal to transport;
2. Fragile items, such as glass, ceramics, plaster, crystal, etc.;
3. Not easy to store, including but not limited to any food;
4. Rusty goods, old equipment, damaged goods and items whose value is difficult to determine, etc.;
5. Items without suitable outer packaging
If the contents of the box are damaged due to the following circumstances, no compensation will be accepted:
Improper packaging by customers
It is not our responsibility to determine the carrier
Before delivery, the staff was not informed that it was a fragile product and paid the inspection fee for the fragile product to the risk management team of the company for inspection
False or underreported or inaccurate order information
Deductible:
The insured service does not compensate for any indirect loss or damage, including but not limited to: the sender's claim that it may obtain income, profit, interest, actual use, business opportunity, business value and other losses or damages;
The insured service does not compensate for any direct or indirect loss or damage caused by reasons beyond the control of the company, including but not limited to: natural disasters (including earthquakes, cyclones, storms, floods, etc.), acts or omissions of relevant government departments such as customs (including detention goods, etc.), laws or regulations, riots, strikes or other industrial disputes, civil disturbances, failures or interruptions of communication and information systems (including but not limited to LHK Express’s communication and information systems), any air or road traffic network Interference, the sender's actions or omissions (including insufficient information provided by the sender, etc.);
If the sender makes a false statement, falsely declares, falsifies or provides untrue, inaccurate or illegal documents about the consignment, or the consignment contains items for which insurance services are not applicable, whether or not the loss or damage of the consignment is The company will not compensate for the damage caused directly by the company; at the same time, LHK Express can cancel the insured service at any time without refunding any insured service fees. , Insurance fee, transportation fee, warehousing fee, etc.
Claims:
The insured service only compensates for the loss or damage of part or all of the consignment caused by the direct cause of LHK Express during the consignment period of LHK Express, otherwise no compensation will be made.
(Basic compensation and additional insurance are calculated on a per order basis.)
If the customs clearance service is not included, the recipient is responsible for handling the customs clearance process, and our company will only provide limited assistance.
If the customs clearance service is included, the company will assist in customs clearance, and have the opportunity to request information from the sender or recipient.
The company has the right to request at any time, and the sender should provide the following information for review:
Accurate, true and legal commercial invoice of consignment
Other accurate, true and legal consignment-related certification materials (such as order records, transaction records, customs declaration materials, transportation information, payment vouchers, etc.)
Information requested by the company
It is the responsibility of the person who fills in the order to ensure that the information is correct. If the information on the order is incorrect or wrong or untrue, the company will not be responsible for any delay or loss.
It is the responsibility of the person filling in the order to ensure that all the information in the order is accurate. Untrue, inaccurate or illegal documents, the company will not be responsible for any delay or loss, and has the right to recover the money from the sender or recipient, and recover this document from the sender or recipient. loss to the company, or fines to the sender or recipient.
If our company's staff finds that the goods have omissions/false declarations or prohibited items, a fine of HKD 200/box will be imposed.
If the customs/logistics company finds that the goods are missing/falsely declared or prohibited items, a fine of HKD 800/box will be imposed.
If the falsely declared/missed items are not eligible for the shipping service or contain prohibited items, an additional fine of HKD 1000/box will be imposed.
*False reporting/missing reporting or containing prohibited items may lead to the direct destruction of the goods without prior notice.
*Additional fines may apply if prohibited items are included
After the order is shipped, the recipient's information, address and phone number may not be changed. Therefore, please double-check the recipient's information, address and phone number before completing the order, and ensure that the address is 100% complete.
(If there is a street number, it must be filled in)
(If there is a floor layers, it must be filled in)
(If there is a unit, it must be filled in)
(If there is a store/company name, it must be filled in)
(Postal code, please make sure it is correct. If you are not sure, please do not fill in)
(If have Customs clearance code)
For a Chinese or Japanese address, the order of the address content must start with the city, then the area (if any), then the street number, then the floor number (if any), and then the unit (if any).
For an English address, the order of the address content must start with the unit (if any), then the floor number (if any), then the street number, then the area (if any), and then the city.
Incomplete/wrong information, address (including zip code and store/company name/ address content issues) leads to the loss or delay of the package, regardless of whether the insurance is purchased or not, the company will not make compensation.
Any changes/additions/reductions due to data changes, address changes or/due to address issues (including but not limited to postal codes and store/company names/address content order issues) after shipment will require the sender to pay a HKD 120 change fee to the logistics supplier.
Any change after shipment/due to information, change of address or/due to address problems (including but not limited to postal code and store/company name/address content order problems) leading to return; if returned to the local warehouse, a minimum change fee of HKD 150 (based on the logistics provider or local charges) will be charged to the sender to pay the logistics provider; if returned to the Hong Kong warehouse, a minimum change fee of HKD 150 (based on the logistics provider or local charges, and additional round-trip delivery fees) will be charged to the sender to pay the logistics provider.
1) After the order is shipped, the package cannot be recalled.
2) Safe Service/ Safe Plus cannot return the package to Hong Kong, but only to the local warehouse.
3) If the recipient refuses to accept it, the sender shall be charged HKD 150 destruction fee to pay the logistics provider.
4) If the recipient or sender requests to return the item to Hong Kong, the relevant fees (such as shipping costs) will be charged to the sender.
When you use LHK Express's freight service, as a "sender", you, on behalf of you, the recipient of the shipment and other persons who hold the rights of the shipment, agree to the terms and conditions of the company by default.
