Ship your goods with ease

Note for first-time usage

International Shipping Calculation ?

 

Actual weight VS volume weight, whichever is higher.

 

Volume weight calculation formula:

Length (cm) × Width (cm) × Height (cm) ÷ 5000 = (kg)

 

example:

Volume weight: length 30cm × width 30cm × height 30cm ÷ 5000 = 5.4KG

Actual weight: 4KG

 

The final shipping fee is calculated at 5.5KG.

 

Size and weight calculation

 

Weight: Round Up to the nearest 0.5KG

For example: 4.01KG is calculated as 4.5KG

 

Size: Round Up to the nearest 1cm

For example: 11.1cm × 15.1cm × 19.1cm is calculated as 12cm × 16cm × 20cm

 

 

 

How to estimate shipping more accurately?

1)  Do not believe the size marked on the outer box (the size is the size inside the box, not the outside size)

2) Measure the length of each side by yourself, and suggest +1cm for each side, so as not to lose the budget.

 

 

Instructions for placing an order

 

The weight and volume of the goods entered when placing an order is for customers to estimate and select services. The clerk will re-measure and update the order after receiving the goods.

 

The shipped items must be declared truthfully, as they are used for customs declaration purposes.

 

The declared items, sender, recipient and other information cannot be changed after placing an order. If you need to correct, please place a new order and contact customer service to cancel the wrong order.

 

 

 

 

Do I need to place an order in advance before shipping to the store?

 

It is recommended to place an order first to ensure that we can quickly process your order at the store.

 


 

How do I know what items can be sent and what items cannot?

 

Whatsapp customer service will try to answer your questions; on the contrary, the store staff will only carry out the receiving process, and may not be able to answer the customer's question about whether the item can be posted. Therefore, if the customer has any questions, they must check the Whatsapp customer service before posting. If you need to know exactly whether an item can be imported or exported, it is recommended to check with the local customs first or refer to the local official website.

 

 

 

Are there packing boxes and materials in the store?

 

Packing box: more than 20 sizes are available for free

 

Adhesive paper and stationery: provided free of charge

 

If the item you are posting is of a specific shape, we recommend that you bring your own box to avoid that the box in the store is not suitable for your item, thus affecting the shipping price.

 

Customers need to pack by themselves in the store.

 

 

If you need to add items or replace the package after the pick-up

 

Each order will be charged HKD 100 for pick-up fee again or go to the store for processing.

 

 

Do I need to charge for the repacked/reinforced packaged items for door-to-door delivery?

 

Need.

Repacking Fee:
Ordinary items HKD 5/KG (discounted shipping price)
Irregular/Large/Fragile Items HKD 8/KG (Shipping Discount Price)

The upper limit is 30KG per box (the higher of the actual weight and the volume weight)

 

Wrap the box/item with freshness (Mon膠): HKD 2/KG

Minimum spend: HKD 30

 

Fragile items: An additional inspection fee of HKD 150 is required to ensure the item is insured. (Need to contact customer service)

 

 

Are there any restrictions on the size and weight of each box?

 

If a box exceeds 30KG (the higher of the actual weight and the volume weight), an additional HKD 100/box will be charged.

If a box exceeds 40KG (the higher of actual weight and volume weight), an additional fee of HKD 480/box will be charged.

Therefore, it is not recommended to use postal M4 boxes.

If the package is irregular / not carried in a carton, an additional fee of HKD 50/carton will be charged.

If the single side of the item exceeds 100cm or the total side length exceeds 180cm, you need to check with the customer service before posting, as additional charges may be incurred.

 

 

 

Is there compensation for damage to items in transit?

 

Shipments with declared item value over HKD 1000 (high value items are recommended to be purchased)

The company's maximum compensation amount is HKD 1000, but the freight will not be compensated. If the value is too high, you need to purchase additional insurance. If any loss is caused, you must bear all the risks.
The basic compensation will be made for the loss of the package, and the compensation for damage to the package is difficult to determine, so the investigation report of the transporter will prevail; if it is the responsibility of the transporter, the insurance will pay for the declared value of the sender's order in the company. Maximum compensation of HKD 1000.
Fragile items are not guaranteed unless they are inspected and packaged by our company (an inspection fee of HKD 150 is required). .

 

Shipments with declared item value not more than HKD 1000

The company will compensate the value of the lost items, the maximum compensation amount is HKD 1000, but the shipping cost will not be compensated.

 

 

 

When using the company's services for the first time, we strongly recommend that you read the information of each article first to understand the restrictions in various places!

 

Ship to Taiwan

1)According to the laws of Taiwan, all personal imported items need to be registered with real name. Except for  LHK Express Plus (UPS), all services sent to Taiwan need to provide the recipient's ID number/residency card number. The customer inquires and asks for the recipient's ID number / residence permit number, and the customer is responsible for the delay of the package caused by this.

Tips for sending packages to Taiwan from Hong Kong🇹🇼

 

Ship to UK

1) Dried seafood, seasonings and sauces need to use  LHK Express Plus (UPS) for independent customs clearance and cannot use LHK Safe Service.

2) The LHK Express Plus (UPS)  must be used to send medicines, but it cannot be used for sales, but only for personal use, so only the reasonable amount of personal use can be sent.

3) If there is a TOR 1 tax-exempt person, you need to fill in the TOR No. when placing the order, and send the TOR file to the customer service. We do not charge additional fees for TOR 1 tax-exempt persons, so LHK Express's responsibility is only to assist customers to declare. If the tax is unfortunately charged in the end, customers can refer to the TOR1 VAT refund steps to fill in the C285 form and need to refund the tax to HMRC.

How to send packages to UK from Hong Kong🇬🇧

【Immigrate to the UK - ToR1 moving house declaration instructions🇬🇧

How to ship batteries, electronics to UK🇬🇧?

【Perfume and cosmetics】

【護膚品、營養品】

英國🇬🇧 Amazon退貨/退款退貨圖文教學(亞馬遜)

 

Ship to Canada

1)The Canadian import duty-free allowance is only CAD 20, so the general courier package sent to Canada will definitely be taxed. LHK Express recommends customers to use LHK Service Service, 7-12 days to arrive, including tax and customs clearance, the recipient does not need to deal with any logistics issues, it is very suitable for gifting to relatives and friends, to avoid the recipient's embarrassment due to tax payment.

*The tax package is only limited to general goods (general goods, non-high-value items) and sensitive goods (cosmetics). If you are not sure, please contact customer service staff.

*High value items, such as mobile phones, computers, cameras, will not be tax-included. However, it is still possible to use LHK Safe Service/ LHK Express Plus(UPS) to ship to Canada, and the recipient will pay 5-25% (GST/HST) tax, which varies by state.

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【寄加拿大包裹攻略🇨🇦】

【護膚品、化妝品】

Ship to Australia

1)Sending food containing medicinal ingredients (except Western-style health products such as vitamin pills) and tea bags, snacks and dried Food must use LHK Express Plus (UPS) instead of Safe Service.

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【寄澳洲包裹攻略🇳🇿

【護膚品、營養品】

【電池、電腦、手機】

 

Ship to USA

  1. Sending food containing medicinal ingredients (except Western-style health products such as vitamin pills) and tea bags, snacks and dried Food must use LHK Express Plus (UPS) instead of Safe Service.

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【寄美國包裹攻略🇺🇸】

【Perfume and cosmetics】

 

[[Information of Other Countries ]]

 

Sending documents:

 

For time-limit documents, we strongly recommend using LHK Express Plus/ Express Service.

 

Shipping time


The transit time is calculated from the time of shipment.

The transportation timeliness provided by the company are estimated timeliness, estimated and supported by past data, not guaranteed timeliness, any degree of delay, including customs clearance and weather factors, the company will not make any compensation.

 

 

 

Out of Warehouse

 

Complete package: Ship in the fastest time, usually 2-48 hours (Express Service 3-4 flights per week to various places, Safe Service/Safe Plus 1-3 flights per week to various places)

Incomplete packages and need to be repackaged: Packages under 15KG will be packaged in 1-2 days. Packages over 15KG/special length items will take 2-7 days, depending on the difficulty of packaging. (If it is urgent, it is recommended to pack it by yourself or go to the store to pack it by yourself)

 

 

Tracking number

 

Some services only have end-travel tracking. We will provide screenshots of the cargo tracking itinerary, but will not provide the master waybill number to the customer. It is recommended that the customer check with the customer service first.

 

It will be shipped within 1-3 working days after the payment is confirmed. The system will send the tracking number to your email and update the order on the same night/next day after the shipment.

 

 

Recipient's address and phone number

 

After the order is shipped, the recipient's address and phone number may not be changed. Therefore, please double-check the recipient's address and phone number before completing the order, and ensure that the address is 100% complete.

1) (If there is a street number, it must be filled in)
2) (If there are layers, it must be filled in)
3) (If there is a unit, it must be filled in)
4) (If there is a store/company name, it must be filled in)
5) (postal code, please make sure it is correct. If you are not sure, please do not fill in)

An incomplete/wrong address (including zip code and store/company name issues) leads to the loss of the package, regardless of whether the insurance is purchased or not, the company will not make compensation.

Any change of address after shipment or/rejection/rejection by the recipient due to address issues (including zip code and store/company name issues), the sender will be charged an HKD 100 change fee to pay the logistics provider.

 

 

Payment and Receipt Instructions

 

Payment and Confirmation of Payment

 

Store delivery

The clerk will confirm the payment after receiving the payment, and the system will automatically send a text message or email to notify the sender that the order has been confirmed for payment.

 

Pick up

After the goods are returned to the warehouse, they will be measured and weighed. After that, the system will send an SMS or email payment notification to the sender, and the order status will be displayed as "Await Payment". After payment, the sender needs to upload a screenshot of the successful payment to the order, and we will confirm the payment after checking. After the payment is confirmed for the order, the system will automatically send a text message or email to notify the sender that the order has been confirmed for payment.

 

Receipt/Invoice

 

After the payment is confirmed for the order, the system will automatically send a text message or email to notify the sender that the order has been confirmed for payment. It is an electronic simple receipt.
If the guest needs to ask for an official receipt, they need to notify customer service separately, and the official receipt will be issued according to the information filled in by the sender in the system order, and cannot be modified.

 

 

 

Warehousing Fee

 

1)$150/200KG/WEEK

2)If the payment is not completed within 4 working days after LHK Express issues a payment notice/the status has been changed to "Await Payment/等待付款", it will be regarded as a warehouse.
 

 

Recipient or sender bounce/reject

 

1) After the order is shipped, the package cannot be recalled.

2) Safe Service/ Safe Plus cannot return packages to Hong Kong.

3) If the recipient refuses to accept it, the sender shall be charged HKD 100 destruction fee to pay the logistics provider.

4) If the recipient or sender requests to return the item to Hong Kong, the relevant fees (such as shipping costs) will be charged to the sender.

 

 

Other Tips

 

LHK Express reserves the right to revise quotations urgently due to sudden cost changes. For example, to charge a surcharge, to be announced via email or social media no later than 12 hours before the effective date.

The final calculated shipping fee will be calculated based on the billable weight measured by LHK Express. If there is any dispute, please dispute before shipment, disputes after shipment will not be accepted.

The above are the basic requirements, if you want to know more terms and conditions of use, please visit: https://lhkexpress.com/terms