UPS Tracking has various tracking information, which may be difficult for ordinary customers to understand. The following information can eliminate the receiver and sender's doubts about UPS Tracking tracking information
| Ready to ship | Label Created Shipper created a label, UPS has not received the package yet. Hong Kong |
| (labels made but not picked up by UPS staff) |
| There is a delay at the departure point | Your package is in transit. We're updating plans to schedule your delivery. Chek Lap Kok, Hong Kong |
| (No need to contact LHK/UPS, because some routes do not have flights every day) |
| The package has departed/the flight has departed | Departed from Facility Chek Lap Kok, Hong Kong |
| (Usually reach the next transfer station within 12 hours) |
| Due to flight delay or machine failure | Due to operating conditions, your package may be delayed. / Your delivery will be rescheduled. Koeln, Germany |
| (Usually it will be resolved within 24-48 hours, no need to contact LHK/UPS) |
| Customs is checking your package | On the Way Your parcel is pending release from a Government Agency. Once they release it, your parcel will be on its way. Stansted, United Kingdom |
| (If you are in the same situation for several days, it is recommended to contact LHK/UPS) |
| Packages are subject to tax | Import charges are due for this parcel. Select Pay Now (where available) or pay at delivery. |
| (Suggest paying immediately) |
| UPS needs to request more information from the recipient for customs clearance | UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. |
| (Usually ask about the purpose of the imported package, just answer truthfully) | |
| (It is recommended that the sender ask the recipient if they have received an email/phone call from UPS) |
| If it is in the same situation for several days, it means that the customs is checking your package | Warehouse Scan Stansted, United Kingdom |
| (It is recommended to contact LHK/UPS) |
| The package has been cleared | Cleared Import Customs Your parcel has cleared customs and is on the way. |
| (The recipient usually receives the goods within 1-3 days) |
| The package is being delivered (the chance of delivery in the morning is high), and the deliveryman will deliver it on the same day | Out for Delivery Out for Delivery London, United Kingdom |
| (Usually the recipient will receive the SMS delivery time) |
| If the recipient was not at home, the package will be delivered to the self-pickup point | Customer was not available when UPS attempted delivery. Will deliver to a nearby UPS Access Point™ for customer coll. Leeds, United Kingdom |
| (Recipient will receive SMS pickup information later) |
| The package has arrived at the self-pickup point and is waiting for the recipient to pick it up | Delivered to UPS Access Point™ Leeds, GB |
| (Usually the recipient will receive an SMS pickup message) |
| The recipient picks up the goods at the self-pickup point as soon as possible to avoid the package being returned to the warehouse | Awaiting Customer Collection UPS Access Point™ possession |
| (Usually the recipient will receive an SMS pickup message) |
| No one at home, will redelivery next working day | The receiver was not available for delivery. We'll make a second attempt the next business day. Croydon, United Kingdom |
| (The recipient is advised to wait at home the next business day morning) |
From August 2022, LHK Express will launch the "Customs Clearance Guarantee" program. Our risk control team will conduct risk assessment and analysis for each package to ensure that each package reaches 99.9% smooth customs clearance. The cost of this program Included in shipping, no extra charge.
For details, please refer to Customs Clearance Guarantee
LHK Express chooses the best plan for you!
Provide more accurate timeliness for your package!
LHK Express provides multiple customs clearance & tax included services! Even if the tax is not included, we will diligently make risk warnings in advance to avoid the recipient paying high taxes!
No documents!! No worries about printing documents and labels!! Regardless of the recipient or sender, no customs declaration is required!!
Avoid delays and package damage!! Make sure your package arrives safely!!
