How to register, real-name authentication for EZ WAY Taiwan?

What is EZ WAY? How to register?

Now all packages imported into Taiwan must be declared to the customs. When the importer appoints the customs broker to declare to the customs, he must provide the relevant appointment documents of the customs declaration industry. However, because the paper copy is not enough for personal information confidentiality and the operation time is long, it is changed. Handled by real name online.

Through EZ WAY, the mobile phone is bound to the ID card number. If the data is found to be fraudulently used, it can also be reported through the App, so that the goods will not be easily cleared and sent to the home, and the money will be cheated in vain. Compared with the past paper work , higher security and simpler process.

What do you need：

• Phone
• ID card

Step

1. Download EZ Way
2. Click Member Registration, select "Republic of China", and Press Start
3. Fill in the personal name, phone number, ID number, and set the account password。
4. Take out your ID card and take a photo of the front and back
5. Receive the SMS and enter the verification code
6. Complete registration

Step
1

Download EZ Way

Android: Real-name authentication APP download URL and QR Code
https://play.google.com/store/apps/details?id=com.tradevan.android.forms
 

IPhone: Real-name authentication APP download URL and QR Code
https://itunes.apple.com/tw/app/ez-way-%E6%98%93%E5%88%A9%E5%A7%94/id1127781971?mt=8

Step
2

Click “Member Registration”, select "Republic of China", and Press “Start”

Step
3

    Fill in the personal name, phone number, ID card number, and set the account password.

Step
4

                             Take out your ID card and take a photo of the front and back

Step
5

                                        Receive the SMS and enter the verification code

Step
6

                                                           Complete registration

Is there any other way besides identity card or residence permit verification?

Yes. Can be authenticated by telecom

If you use telecommunications authentication, you don’t need to upload a photo of your ID card. You just need to go through the authentication and complete the registration after the telecommunications company confirms that the information is correct. However, there are a few things to note:

• Must turn off WIFI and use 3G/4G/5G for internet access.
• For dual-SIM phones, the SIM card used for internet must match the registered phone number.
• Rooster registered numbers, prepaid cards, family plans, or special plans from other telecom companies cannot be used for verification.
• Supported telecom companies: Chunghwa Telecom, Far EasTone, Taiwan Mobile, Asia Pacific Telecom, Taiwan Star.

Telecom Authentication vs. SMS Authentication

Telecom Authentication

• Description: The officially recommended authentication method by EZ WAY, offering faster verification without the need to upload ID photos.
• Conditions and Restrictions:
  • The applicant must be a Taiwanese national.
  • The phone number used must be registered under the applicant’s ID with one of the five major telecom providers (Chunghwa Telecom, Far EasTone, Taiwan Mobile, Asia Pacific Telecom, Taiwan Star).
  • Prepaid cards, corporate phones, or other special plan numbers are not eligible.
  • The phone number must have 4G network service and match the SIM card currently installed in the phone during authentication.

SMS Authentication

• Description: Compared to telecom authentication, SMS authentication has fewer restrictions.
• Conditions and Advantages:
  • The phone number used to receive the SMS verification code does not need to be registered under the applicant’s ID.
  • Prepaid cards, corporate phones, or other special plan numbers are eligible.
  • The phone does not require 4G network capability to receive the SMS verification code.
  • In most cases, if telecom authentication fails due to unmet conditions, SMS authentication is likely to succeed.

What to Do if Both Telecom and SMS Authentication Fail?

• If both authentication methods fail, you can:
  • Contact the Directorate General of Customs for assistance.
  • Proceed with paper-based authorization (this situation typically occurs for individuals who have recently moved to Taiwan).

Paper-Based Authorization

• Requirements:
  1. A signed and stamped individual authorization letter.
  2. A photocopy of both sides of the ID, with the physical documents submitted to a logistics or customs broker for clearance.
• Note: If shipping through LHK Express, inform customer service about the paper-based authorization before shipping to avoid customs delays.

Customs Service Assistance

Agency Address: No. 13, Tacheng Street, Datong District, Taipei City 10341, Taiwan 🌏 Email: [email protected] Office Hours: Monday to Friday, 08:30 AM - 12:30 PM, 01:30 PM - 05:30 PM (Service counter remains open during lunch hours)

Contact Numbers:

• EZ WAY: (02) 7735-2812 (Trade-Van Customer Service Center)
• Single Window for Trade and Port: 0800-299-889 / (02) 2550-6409
• Business Service Hotline: (02) 2550-5500, Ext. 2116
• System Issue Reporting (Nighttime and Holidays): (02) 2550-5500, Ext. 2302
• Customs Toll-Free Service Hotline: 0800-005-055
• Fax: (02) 2550-7643

EZ WAY Operation Guide

Customs Declaration and Package Confirmation

• Click "Declare as Matching" and submit.
• If unsure whether the package is handled by LHK Express, contact customer service for confirmation.

圖片來源：財政部

 

Can I skip pressing "Declaration Matches"?

According to the LHK team's investigation, even if the recipient does not press "Declaration Matches," the package can still be successfully received. However, experienced customs brokers have stated that if the recipient consistently fails to press "Declaration Matches," which goes against the original intent of EZWAY's design, it may lead to subsequent packages being flagged, increasing the likelihood of packages being held up at customs. Therefore, we recommend that recipients press "Declaration Matches" to avoid potential inconveniences in the future due to system updates or changes in regulations.

Does the package require tax payment?

For packages sent through LHK Express, all taxes have already been prepaid, so recipients 100% do not need to pay any taxes. The LHK team's design aims to reduce tax disputes and streamline the process, delivering packages to recipients as quickly as possible.

Is EZ WAY safe?

Although paper-based methods may not offer high privacy, some people are still concerned about digital personal information leaks. According to the Trade-Van Information Services Co., the security of the EZ WAY app meets international standards and can be used with confidence. It does not disclose personal information to customs brokers, making it relatively safe. If you are worried about data leaks, using a purchasing agent might be a solution.

Large Shipment Weight and Length Limits

LHK Express Plus (UPS):

Large shipment surcharge HKD 450:

A single package is larger than 40KG
Length+Girth greater than 300cm

Cannot ship:

One side exceeds 240cm
Length+Girth greater than 400cm

Another option for large shipments:

Some large fragile items, such as stereos, are difficult to ensure safety by packaging. We will recommend that customers ship by pallet, which greatly improves the safety factor.

The quotation of the card board needs to be inquired by the Customer Service .

Why choose LHK Express for safer and more secure shipping?

From August 2022, LHK Express will launch the "Customs Clearance Guarantee" program. Our risk control team will conduct risk assessment and analysis for each package to ensure that each package reaches 99.9% smooth customs clearance. The cost of this program Included in shipping, no extra charge.

For details, please refer to Customs Clearance Guarantee

No need to compare each platform :

LHK Express chooses the best plan for you!

Flight data analysis:

Provide more accurate timeliness for your package!

Tax Hedging: 

LHK Express provides multiple customs clearance & tax included services! Even if the tax is not included, we will diligently make risk warnings in advance to avoid the recipient paying high taxes!

100% Electronic Platform:

No documents!! No worries about printing documents and labels!! Regardless of the recipient or sender, no customs declaration is required!!

Packaging Management: 

Avoid delays and package damage!! Make sure your package arrives safely!!