【Amazon Return/Refund Tutorial】Returning Goods to the UK

Major sales like Prime Day and Black Friday can have us making impulse purchases that we don’t necessarily need all in the name of picking up a good deal on Amazon. If an item has arrived at your door that you regret purchasing (or even worse, has turned up damaged), here’s how to return it. 

Most items sold on Amazon can be sent back to the warehouse as long as they remain unused and undamaged by you. However, there are a few exceptions. These include digital content like apps and ebooks, products that could expire quickly, personalised items and items that have had their seals removed, like sealed audio and video recordings and items that have been protected for hygiene reasons. 

You’ll also need to ensure you return your items within the time period set out by Amazon’s return policy. While this can vary, most orders are eligible for return as long as they’re within 30 days of receipt of delivery. 

Read on to learn how to return an order on Amazon hassle-free. 

What you’ll need: 

• An Amazon account 
• An order placed within Amazon’s return period 

The Short Version 

1. Click Returns And Orders 
2. Scroll down to the order and click Return Items 
3. Tick the box next to the item you want to return 
4. Select a reason for your return
5. Choose a refund option
6. Choose a delivery method 
7. Click Confirm Your Return

How to return an Amazon order

Step 
1

                                       Click Returns and Orders

You’ll find this in the top right corner of your screen in Amazon’s menu bar.

Step 
2

                    Find the order you want to send back and click Return Items

The option will be displayed next to the item if its still eligible for return.

Step 
3

                       Tick the box next to the item/s you want to return

This can be multiple items in the order or just one.

Step 
4

                       Select a reason for the return and click Continue

You can choose one from the drop-down menu and then add any additional information in the box below.

Step 
5

                          Choose a refund option and click Continue

This can be a refund to your Amazon account, a refund to your card or an exchange where applicable.

Step 
6

                                       Choose a delivery method

You’ll likely be offered a variety of pick up and drop off options, so you can select whichever one is most convenient for you.

Step 
7

                                           Confirm Your Return

Then simply follow the instructions set out based on your chosen delivery method to return your package to Amazon.

Step

8

Order on LHK Express ，Choose "LHK Safe Service:

For general items, choose LHK Safe Service. For high-value items, please inquire with customer service!

  Step  
9

  Order on LHK Express 

You can choose drop off or pick up!

  Step  
10

Print & Stick “Return Authorisation Barcode” on the Box

 Step  
11 

Optional Choose EVRI Drop off

Please print and hand over the QR Code to our staff.

Why choose LHK Express for safer and more secure shipping?

From August 2022, LHK Express will launch the "Customs Clearance Guarantee" program. Our risk control team will conduct risk assessment and analysis for each package to ensure that each package reaches 99.9% smooth customs clearance. The cost of this program Included in shipping, no extra charge.

For details, please refer to Customs Clearance Guarantee

No need to compare each platform :

LHK Express chooses the best plan for you!

Flight data analysis:

Provide more accurate timeliness for your package!

Tax Hedging: 

LHK Express provides multiple customs clearance & tax included services! Even if the tax is not included, we will diligently make risk warnings in advance to avoid the recipient paying high taxes!

100% Electronic Platform:

No documents!! No worries about printing documents and labels!! Regardless of the recipient or sender, no customs declaration is required!!

Packaging Management: 

Avoid delays and package damage!! Make sure your package arrives safely!!